All sales are final. We do not accept returns or issue refunds for change of mind or dissatisfaction with results, as individual outcomes may vary.
If you receive a damaged, defective, or incorrect item, contact us at hqbiokenaf@gmail.com within 7 days of receiving your order. Include your order number and a photo of the item. We will review your case and respond within 1–2 business days.
Approved refunds will be processed within 7–14 business days via your original payment method. Items must be unopened and in original packaging to qualify.
For any enquiries, reach us at hqbiokenaf@gmail.com.